Help Center FAQs


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Identity theft is when your personal information is stolen and used to commit fraud.

Identity thieves can use your name, address, birthday, identity number, bank account details and numbers and credit reports to commit all types of crimes.

Identity thieves can use your identity number to apply for employment to obtain a drivers license, to open an account or even to get a loan from the bank.

If your personal information is used, you will then be held liable for any monies owed and the debts can be recorded on the credit bureau register therefore affecting you personal credit rating.

This means that you may not be able to get financing for that new vehicle that you want or your dream home

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As a Kudough subscriber you can purchase Identity Theft Insurance cover to protect you against the financial impacts of identity theft. Keep your personal documents in a safe place, preferably in a lockable drawer or cabinet at home.

Consider storing valuable financial documents such as share certificates with your bank.

Only share your personal information with secure web environments.

Destroy all personal documents not stored securely If your passport or driving license has been lost or stolen contact the issuing organisation immediately.

Don't throw away entire bills, receipts, credit-or debit-card slips, bank statements or even unwanted post in your name.

Destroy unwanted documents, preferably by using a shredder.

Check statements as soon as they arrive if any unfamiliar transactions are listed, contact the company concerned immediately

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Call the Kudough call centre, we offer preventative and remedial measures when identity fraud, loss or theft is experienced.

When identity loss or theft is experienced, we primarily assist you to prevent any identity information or document from being used illegally.

The support line puts you in touch with relevant institutions or companies to block or stop cards or contracts.

In addition, it facilitates replacement of ID and related documentation such as drivers’ licenses etc.

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